We are there whenever you need us.

What is the basis for good service? Availability, flexibility and accessibility. We offer all of this to our customers seven days a week. Being close to our customers and communicating through simple, straightforward channels is something that sets us apart. Jastram offers a wide range of services that go far beyond regular maintenance, repair and overhaul.

Key service data at a glance:

  • Lifelong availability of spare parts and fast delivery thanks to extensive stocks
  • Availability seven days a week
  • Advice on all matters relating to the operation and maintenance of our systems
  • Commissioning of our systems
  • Remote maintenance
  • Training of individual crew members

Support/Fehlerbehebung

We find solutions – whenever you need them.

What happens when qualities such as accessibility, experience and expertise come together? Our customers enjoy outstanding support and troubleshooting service seven days a week.

Overview of our services:

  • Available 7 days a week
  • Experienced team available to help whenever you need
  • Comprehensive expertise for all of our products, necessary spare parts and possible solutions
  • By phone, email or online

Spare parts

We always have everything you need in stock.

Missing a part? No problem. We have original spare parts for all Jastram products – from the smallest seal to entire transverse thruster gears in stock. We guarantee our customers fast delivery, e.g. through custom-made replacement parts packages – always ‘Quality made in Europe’.

Overview of our services:

  • Original spare parts available for all Jastram products
  • Availability and fast delivery from the smallest seal to entire thruster gears
  • Custom-made spare parts packages available
  • Quality made in Europe

Repair and maintenance

We keep our systems running.

Is everything working? Great! Regular maintenance and servicing are the basis for the reliability and availability of systems in all operating scenarios. Consequently, at Jastram, we offer an extensive range of services in this area and guarantee a service life of 40 years and more for Jastram products. Our Jastram field service is always nearby  and supports you throughout all phases of the life of your product with rapid, skilled maintenance work.

Overview of our services:

  • Skilled personnel
  • ISO 9001 certified
  • In-house or on-site repair and maintenance
  • Minimal downtime of your vessel both for planned dockings and unplanned repairs

Commissioning

We get our products going.

What keeps us going? You, of course. We always strive to do the very best for our customers and develop our products precisely according to their needs. In this way, we ensure maximum efficiency and the safest-possible operation of your equipment – worldwide.  

Overview of our services:

  • Worldwide commissioning of Jastram products by trained Jastram personnel
  • Maximum efficiency and safest-possible operation of your equipment

Training

We get every crew prepared.

Has your crew lost touch with the latest technologies?  Are you no longer able to guarantee safety and efficiency? No problem. At Jastram, we offer training on board or at our offices in Hamburg – either tailored to the specific customer or as an ILS component.

Overview of our services:

  • Either tailored to the specific customer or as an ILS component
  • Training on board or at Jastram’s offices in Hamburg
  • Empower your crew to operate their equipment safely and efficiently